Anthony McGrathWhat does Magento support and maintenance involve?
Magento support and maintenance covers security, updates, monitoring, backups, developer time and reporting. Unpatched Magento stores are a common target for card-skimming attacks, and a broken checkout on a busy day costs real money. Anthony McGrath does the work himself, with 22 years in digital marketing, for businesses in the UK, the US, Dubai and Australia.
Why Magento stores need ongoing support
Unpatched Magento stores are a common target for card-skimming attacks, and a broken checkout on a busy day costs real money. Both are far cheaper to prevent than to fix.
With a support plan, patches and updates are applied on a schedule, the store is monitored around the clock and a developer who knows your code is on hand. Spare hours go into improvements that grow sales.
- Best for
- Magento 2 and Adobe Commerce stores with large catalogues, B2B or complex integrations
- What you get
- Security, Updates, Monitoring, Backups, Developer time, Reporting
- First step
- Audit: code, extensions, hosting, speed and security checked, with a plain-English report on the risks.
- Where
- The UK, the US, Dubai and Australia, working remotely across time zones
- Who does the work
- Anthony McGrath, hands-on, with 22 years in digital marketing
What's included
Everything a Magento store needs to stay secure and stable.
Security
Security patches applied and tested; Malware and skimmer scanning; Admin hardening and 2FA; Incident response.
Updates
Extension updates; Minor version upgrades; PHP and server updates; Tested in staging first.
Monitoring
Uptime and checkout monitoring; Error and exception alerts; Cron and indexer checks; Performance tracking.
Backups
Daily database and media backups; Off-site storage; Tested restores; Disaster recovery plan.
Developer time
Bug fixes and small features; Priority response; Unused hours roll over; Direct contact with the developer.
Reporting
Monthly health report; What was patched and fixed; Risks and recommendations; Plan for next month.
Before and after
An example of a Magento store three months into a support plan.
An example of the kind of change this work aims for, based on typical starting points. It is not a promise or a specific client result: every business starts somewhere different.
How it works
- AuditCode, extensions, hosting, speed and security checked, with a plain-English report on the risks.
- Plan and priceA staged plan with priorities, timings and fixed costs, so nothing is open-ended.
- Build and testWork done in a proper development and staging setup, with orders, integrations and indexing tested.
- Deploy and supportZero-downtime deployment, monitoring, patches and a developer on hand each month.
Questions
What does a Magento support plan cost?
Plans are priced monthly on the size of the store and the hours you want included. You get a fixed monthly price and no long tie-in.
How quickly do you respond to problems?
Critical issues such as a broken checkout get a priority response. Response times are agreed in your plan.
Can you take over support from another agency?
Yes. I start with an audit and handover so nothing is missed, then support continues smoothly.
Do you support Adobe Commerce Cloud?
Yes, as well as Magento Open Source on any hosting.
Platforms and tools
About Anthony McGrath
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A UK-based freelance digital marketer with 22 years across Shopify, WordPress, WooCommerce, Magento, conversion rate optimisation, funnels, Google, Meta and TikTok ads, SEO and tracking. He works directly with businesses in the UK, the US, Dubai and Australia, so the person who plans the work is the person who does it. More about Anthony or connect with him on LinkedIn.
Want your Magento store looked after properly?
Send me your store and your current setup. You get a quick health check and a fixed monthly price.
Talk about a support plan